TruckPair Privacy Policy

Effective Date: September 26, 2026

This Privacy Policy explains how TruckPair LLC ("TruckPair," "we," "our," or "us") collects, uses, and protects information when you use the TruckPair platform, website, and related services.

1. Information We Collect

We may collect information you provide when creating an account, posting or accepting a job, submitting an offer, communicating through the platform, contacting support, or otherwise using TruckPair.

This may include your name, email address, phone number, account information, pickup and delivery information, job details, vehicle or driver information, and other information necessary to operate the platform.

2. Payment Information

Payment processing and connected-account services may be provided by third-party payment processors. TruckPair does not require users to provide sensitive payment credentials directly to other users. Payment information may be collected and processed by our payment service providers according to their own privacy and security practices.

3. How We Use Information

We may use information to operate and improve TruckPair, connect customers with independent drivers, process transactions, provide customer support, prevent fraud and misuse, enforce platform rules, maintain security, and comply with legal obligations.

4. Location and Job Information

TruckPair may process pickup locations, delivery locations, and other location-related information that users provide in connection with a job. This information may be shared with users involved in the applicable transaction as necessary to facilitate the service.

5. Information Shared With Other Users

Certain information may be shared between customers and drivers when necessary to arrange and complete a job. Users should not share sensitive personal information that is unnecessary for completing a TruckPair transaction.

6. Service Providers

TruckPair may use third-party providers for services such as payment processing, hosting, database infrastructure, authentication, communications, analytics, fraud prevention, and other functions necessary to operate the platform.

7. Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with law, legal process, or valid governmental requests; protect the rights or safety of TruckPair, its users, or others; investigate fraud or misuse; or enforce our agreements and policies.

8. Data Security

TruckPair uses reasonable administrative and technical measures designed to protect information. However, no internet-based service or electronic storage system can guarantee absolute security.

9. Data Retention

We may retain information for as long as reasonably necessary to provide the platform, maintain transaction and business records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

10. User Choices and Requests

Users may contact TruckPair regarding questions or requests concerning their account or personal information. Certain information may need to be retained when required for legal, security, fraud-prevention, or legitimate business purposes.

11. Children's Privacy

TruckPair is not intended for children under 18, and users must meet TruckPair's eligibility requirements to use the platform.

12. Changes to This Privacy Policy

TruckPair may update this Privacy Policy as the platform, business, or applicable requirements change. Updated versions may be posted on the platform with a revised effective date.

13. Contact

Questions regarding this Privacy Policy may be submitted through TruckPair's designated support or contact channels.

TruckPair LLC